Several users have been reporting a network connectivity issue with Netflix. The error code that pops up is “NW-2-5”. In simple words, this error indicates that your network is having trouble connecting to the servers of Netflix, and its services. It can be both difficult and easy to fix it depending on the situation.
In this article, we’ll mention a few fixes for this error, but before we continue, make sure your internet connection is working as intended. It’s not always the internet connection, sometimes it can also be your device’s fault. In any case, keep reading to find out how to fix the error code “NW-2-5”.
Methods to fix the Netflix Error Code NW-2-5
There are a few things you should try doing to get rid of this error. At least one of them will work for you. Just follow the instructions listed below, and if none of them works, you may have to flush your DNS (if your internet is in fact working as intended). The first thing you’ll want to do is press “Try Again”. Pretty straightforward, but sometimes, that’s all you need.
1. Restart your device
If it still doesn’t work, the next thing you should try is restarting your computer (or the device you’re watching Netflix on). You may need to unplug the device entirely in some cases to fix the error.
2. Verify your internet connection (To see if it supports streaming Netflix)
If you’re using a hotel Wi-Fi, then the problem may lie in the management. Sometimes, hotels disable streaming for certain apps (like Netflix), although it’s highly unlikely. But in any case, contact your network administrator to confirm whether that is the issue or not.
3. Restart your Internet
If it is your internet that’s faulty, try restarting, and if that doesn’t work either, you’ll have to contact your ISP (Internet Service Provider).
4. Try using an Ethernet Connection
If you’re using Wi-Fi, and your device supports ethernet, you may want to switch to that. If your device doesn’t support ethernet, then try moving your router closer to you to improve Wi-Fi signals.
(Note: Some ISPs offer parental control, and it may be disabling Netflix. If that is the case, you’ll need to change the parental control settings or disable them entirely.)
Is streaming supported by your network?
Although not always the case, there may be a chance that Netflix isn’t working because your network doesn’t support streaming. There are several reasons for that like saving bandwidth, and it’s usually not the case with home networks. Oftentimes, you’ll face this problem if you’re connected to a public internet connection (Universities, and Hotels, e.t.c). You’ll need to contact the network administrator for further assistance.
Make sure you’re connected to the internet
As we mentioned before, your first priority should be ensuring that your internet connection is working properly; after all, the Netflix error code “NW-2-5” is a network connectivity issue. In game consoles (like PS4, and XBOX) there’s an option to test the internet connection. Use that to ensure that your internet connection is working as intended.
You can also do that on PCs using troubleshoot problems. Although methods can vary across different operating systems. If any problems pop up, you’ll need to fix them, and that should fix the Netflix error. In some cases, you might have to disable and then re-enable your internet connection to get it working properly.
You can also try opening up a website, or an app that requires an internet connection to see if your internet’s working or not. You may need to contact your ISP if your internet connection isn’t working, and you can’t fix it on your own.
Restarting your device/Internet Router
It’s a pretty simple thing but works in some cases, so it’s worth giving a shot. In some cases, simply restarting one’s device fixes the error; we’re referring to a complete reboot of your system, and after that, unplug it completely, and then reconnect it. Make sure your device isn’t in sleep mode, or power-saving mode before turning it off completely.
You can also try restarting your internet router. Sometimes, just restarting your internet router fixes the internet. You’ll want to turn your router off for about 10-20 seconds before turning it back on. If that doesn’t work, then all that’s left is contacting your ISP.
That’s just about it! We’ve mentioned a few ways you can use to fix the Netflix error code “NW-2-5”, and one of them should work for you (do let us know which one).
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